Refund policy

Jeté Return & Refund Policy

At Jeté, each product is made to order through our print-on-demand process, meaning every item is unique and created just for you. However, returns and exchanges are accepted, if you:

  • Ordered the wrong size or color
  • Changed your mind
    - OR if your item - 
  • Arrives damaged or with a manufacturing defect

If your item arrives damaged or with a manufacturing defect, we’re happy to offer a free reprint or a refund.

To qualify:

  1. Contact us at info@jeteshop.com within 30 days of receiving your order
    1. If there is a defect or misprint:
      1. Include a clear photo of the issue.
      2. There's no need to return the product in the case of a misprint or defect.
      3. Reprint is free of charge!

    2. If you've ordered the wrong size/color:
      1. Let us know the size or color you would prefer 
      2. Return your item to our address:
        225 N Pace Blvd, Ste 557
        Pensacola, FL 32505-7915
      3. Once we receive your return, we'll reorder for you free of charge!

    3. If you have just changed your mind and would like a refund:
      1. Return your product within 30 days to our address:
        225 N Pace Blvd, Ste 557
        Pensacola, FL 32505-7915
      2. Once we receive your return, we will process your refund.


Eligibility requirements:

  • Item must be in the same condition as received — unworn, unused, with tags, and in original packaging
  • Proof of purchase is required

How to start a return:

  • Email info@jeteshop.com with your order number and reason for return.
  • Wait for approval and instructions before sending your item back. We’ll provide you with a physical address to send your return items at that time.
  • Customer is responsible for return shipping costs.

Items sent without prior authorization will not be accepted

Refunds

Once we’ve reviewed your request and inspected your photos, we’ll notify you if your refund is approved.

If approved:

  • Refunds are issued to your original payment method within 10 business days
  • Your bank or credit card company may take additional time to post the refund

If more than 15 business days have passed since approval and you haven’t received your refund, please email us at info@jeteshop.com.

Damages & Issues Upon Delivery

Please inspect your order as soon as it arrives. If it’s defective, damaged, or the wrong item, contact us right away at info@jeteshop.com so we can evaluate and resolve the issue quickly.

💌 Questions?
We’re here to help! Email us at info@jeteshop.com with any return or refund questions.